send the photos on to them and document everything
dont let them off with it
mate of mine got compensated by luas workers when his car was splatered with concrete
cost of getting the concrete removed
i think they will cough up
its only right if they do
fookin disgrace to see that happen
at least try and be compensated for what happened your car at no fault of yours
your entitled to have your property free from damage from any private comapny carrying out work
its fairly straight forward to me you even have photos
hope you get sorted
this might help to find a number or e mail to start correspondence
4. How to make a complaint
If a customer is unhappy with any service or contact with us, please let us know and we will do
our best to rectify things as quickly as possible. Complaints can be registered with us in any of
the following ways:
- Post: Irish Water, PO Box 860, South City Delivery Office, Cork City.
- Phone: 1890 278 278 (International: (00 353) 1 707 2828) Irish Water Business Code of Practice
September 30, 2014
- Website:
www.water.ie
- Email:
business@water.ie
- Twitter: @IrishWater
Irish Water will also accept complaints from a recognised agency or third party who are
confirmed as acting on the customer’s behalf.
5. How we will handle your complaint
Step 1
If customers contact us, our aim is to resolve the problem immediately if possible. Irish Water or
our agents will contact the customer within 5 working days with a resolution or an outline plan of
the steps required to achieve a resolution, under normal conditions.
If a site visit is required, Irish Water or our agents will arrange this within a reasonable
timeframe.
In all cases, the customer service agent will record the customer’s telephone number and
contact details, log a summary of the complaint, and provide their name as a future point of
contact. Where a customer engages with Irish Water, a final answer will issue to the customer
within 2 months from when they registered the complaint.
Step 2
In the event that you are not happy with our response to a complaint or the way it was handled,
you may request the decision be escalated and reviewed or you may write to:
Customer Services Manager,
Irish Water,
PO Box 860,
South City Delivery Office, Irish Water Business Code of Practice
September 30, 2014
Cork City.
Or Email
business@water.ie
The decision will be reviewed and a final response issued to the customer within 10 working
days.
Step 3
If, following the review, a customer remains dissatisfied with the outcome, Irish Water will refer
the customer to our code of practice on complaint handling, and we will refer the customer’s
complaint to the Commission for Energy Regulation or Environmental Protection Agency.
The Commission for Energy Regulation may be contacted if the unresolved complaint is that
Irish Water did not comply with the terms of a code of practice, in accordance with the Voluntary
Dispute Resolution Working Practice between the Commission for Energy Regulation and Irish
Water.
The office of the Commission for Energy Regulation can be contacted by the following means:
Energy Customers Team
The Commission for Energy Regulation
PO Box 11934
Dublin 24
Tel: 1890 404 404
Fax: 01 4000 850
Email:
energycustomers@cer.ie
Web:
www.energycustomers.ie
If the unresolved complaint is in relation to water quality or pollution incidents, the appropriate
body is the Environmental Protection Agency.
The Environmental Protection Agency can be contacted by the following means:
Environmental Protection Agency PO Box 3000
Johnstown Castle EstateIrish Water Business Code of Practice
September 30, 2014
Wexford
053-916 0600
Web:
http://www.epa.ie/enforcement/report
We value feedback from our customers and are keen to hear suggestions about how we can
improve our service.
We regularly carry out surveys to measure customer satisfaction, so the customer may receive
a phone call or questionnaire after we have dealt with their complaint.
