As above.
This item is worthless without crumble [emoji23][emoji23]
3 year warranty yes. You can only return in shop without question for 60 days, after that you must ring the customer service line and explain the problem, number in box, to which they will either replace the part, replace the product itself, or a refund.
You will then have a reference number if you wanted a refund and you could go to the shop for refund then.
Update .....I have given mine serious use so far very happy tidy machine